FAQ

The Prudential HAS Portal is designed to enable hospital staff to have quick access via internet to the following information:
i. View Room & Board entitlement and co-insurance
ii. Check status of faxed-in documents
iii. Check status of Pre-Authorization Letter (PAL)
iv. Printing of PAL
v. View important announcements by Prudential
vi. Download forms (Pre-Authorization Form, Top-up Request Form)

User can perform self-reset/unlock password by clicking on �Forgot Password� link at the Login screen. Password will be sent to user�s registered email.

User can perform self-reset/unlock username by clicking on �Forgot Username� link at the Login screen. An username will be sent to user�s registered email.

User may refer to the Prudential Network Management team to raise the request to reset password.

Each user is entitled for one user ID. For creation of new ID, kindly raise the request to Prudential Network Management.

User has to contact their local IT department first before notifying the Prudential Network Management team. Prudential Network Management team will advise on the next action to be taken.

Immediately. The system will indicate the received date/time and claim number in the �Active Claims Listing�.

The turnaround time (TAT) remains the same, which is 60 minutes for each request.

User can retrieve the documents from �Archive Case� under the Case Management panel.

Each case with Final PAL or decline cases will still be visible for user under the Active Claims Listing for a period of 14 days; afterwhich all documents related to the case will be archived under the �Archive Case� for another 30 days. After 30 days, all documents will no longer be available in the �Archive Case� folder. User may request for the desired documents by sending an email to network.healthcare@prudential.com.my.

The maximum document size to be uploaded is 3 Megabyte (MB).

The Prudential HAS Portal is designed to enable our panel clinic / laboratory to have a fast and secure method to submit medical reports and other documents to Prudential. Among the other benefits of the portal are:
i. Minimize risk of lost documents
ii. Instant and secure uploading of documents directly to Prudential, which will also facilitate faster reimbursement
iii. Easy access to softcopy of Prudential forms, including Medical Examination forms, Lab request forms, ECG template, and Supplementary Form (for updating of clinic info)
iv. Easy access to references such as Medical Examination guidelines, standard medical fees, and standard blood profile fees.
v. All transactions within the portal are logged and clinic / laboratories can keep track of their transactions at any time.

Each user is entitled for one user ID. For creation of new ID, kindly raise the request to Prudential Network Management.

User can perform self-reset/unlock password by clicking on “Forgot Password” link at the Login screen. Password will be sent to user’s registered email.

User can perform self-reset/unlock username by clicking on “Forgot Username” link at the Login screen. An username will be sent to user’s registered email.

User may refer to the Prudential Network Management team to raise the request to reset password.

User has to contact their local IT department first before notifying the Prudential Network Management team. Prudential Network Management team will advise on the next action to be taken.

The maximum document size to be uploaded is 3 Megabyte (MB).